Merely 6% of worldwide marketers utilize consumer insights for their products and brands.
While many brands claim to put the consumer first, very few actually do. Braze’s 2024 Customer Engagement Review shows that only 24% of global firms are mapping customer behavior and sentiment. Even worse, only 6% of companies use consumer insights in their brand and product strategy. As VP of strategic consultancy Mariam Asmar told MarTech, […]