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Much of the widespread acceptance of cloud-based solutions is thanks to the successful deployment of remote working contact centre agents as a reaction to the pandemic. Many call centres moved to a cloud-based environment within days and still managed to support customers as effectively. What is a successful cloud-based contact centre implementation? Created by ContactBabel, […]

In today’s competitive marketplace, effective marketing is crucial for creating brand awareness, driving customer engagement, and increasing sales. Whether through digital channels, social media, or traditional advertising, a well-planned marketing strategy can set a brand apart from its competitors. Key Elements of Successful Marketing: Successful marketing not only drives short-term gains but also builds long-term […]

As a healthcare marketing pro, you need qualified leads but you need to comply with HIPAA too. As marketing gets tougher, you need to get sharper. Every call and form that comes to your office is a treasure trove of data waiting to guide you. With smart tactics and tools to track where your marketing […]

consistency Marketing automation platforms are often the place where brand consistency is enforced. Tools like Perkuto’s Jeto add-on allow marketers to use automation platforms (in Jeto’s case, Marketo) without adding off-brand elements to the campaign. These kinds of tools allow more team members to collaborate while keeping important brand safety and privacy compliance issues centralized. “[Tools […]

In the era of strict data privacy regulations like the General Data Protection Regulation (GDPR), email marketing has had to evolve. Businesses must now ensure they collect and use customer data responsibly, with explicit consent from individuals, before sending them marketing emails. This has shifted the focus toward building high-quality email lists based on genuine […]

Data-driven marketing has become a game-changer for businesses looking to optimize their marketing efforts. By leveraging customer data, companies can create hyper-targeted campaigns that speak directly to their audience’s preferences and behaviors. This not only improves marketing efficiency but also increases the return on investment (ROI). The ability to track every click, view, and conversion […]

Content marketing is a strategic approach focused on creating and distributing valuable, relevant, and consistent content to attract and engage a clearly defined audience. Unlike traditional advertising, content marketing provides information that educates, entertains, or inspires, helping to build trust and authority with potential customers. The key to successful content marketing lies in understanding your […]

Contact centre industry expert ContactBabel recently released some alarming figures: This guide takes a detailed look at the main contact centre pain points and issues that affect the industry UK wide, covering topic such as contact centre quality and performance, efficiency and agent optimisation. Findings are reported by vertical market and contact centre size, so you can […]

In today’s digital age, a strong online presence is not just an option for businesses; it’s a necessity. A marketing website serves as the cornerstone of your digital strategy, acting as the primary platform where potential customers learn about your products, services, and brand. It’s where they form their first impressions and make critical decisions. […]

As we move into 2024, the landscape of marketing continues to evolve, driven by technological advancements, changing consumer behavior, and the ongoing demand for personalized experiences. Here are some of the key marketing trends that are set to shape the industry in 2024: 1. Artificial Intelligence and Machine Learning Artificial Intelligence (AI) and Machine Learning […]