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Healthcare and life sciences organizations improve patient experiences and outcomes by deepening their understanding of customers. This comes from building a 360-degree view using multiple sources of potential data about customers, health risks, and conditions. Even nontraditional sources, like social determinants of health, the weather bureau, and utility companies, contribute to a greater whole. However, […]

As we step into 2024, the landscape of B2B marketing continues to evolve at a rapid pace. With technological advancements and shifting consumer behaviors, businesses must adapt their strategies to stay ahead of the curve. One of the key trends shaping B2B marketing in 2024 is the increasing emphasis on personalization. Gone are the days […]

As we embark on a new year, marketers are gearing up to embrace the latest trends shaping the industry in 2024. From emerging technologies to shifting consumer behaviors, here are some of the top marketing trends to watch out for: In conclusion, 2024 promises to be an exciting year for marketers, filled with opportunities to […]

In the realm of B2B marketing, content syndication emerges as a potent strategy, extending reach, elevating brand awareness, and driving qualified leads. This approach involves distributing content—articles, blogs, videos—across various platforms beyond owned channels. By partnering with publishers, businesses tap into new audiences, bolstering their visibility and credibility. Content syndication not only amplifies brand presence […]

In the fast-paced world of business-to-business (B2B) marketing, success hinges on the ability to forge meaningful connections and deliver tailored solutions to the right audience. As companies navigate an increasingly competitive landscape, mastering the art of B2B marketing has become paramount for driving sustainable growth and maintaining a competitive edge. At its core, B2B marketing […]

Talkdesk, the enterprise contact center platform, announced significant platform enhancements and new products to drive the future of the customer experience. During his keynote address at Opentalk18, Tiago Paiva, CEO of Talkdesk, launched Talkdesk iQ, which combines several new products and features powered by the company’s proprietary approach to artificial intelligence. The company also announced […]

The challenge for the tax department is to convince the IT department that including a third-party tax engine is the best solution, both from a tax and an IT perspective. For IT, there is a desire for a smooth and risk-free transition. Adding a new technology to the overall migration program may appear to be […]

Better customer experiences contribute to higher customer loyalty and increased sales. But what makes for an excellent shopping experience? 83% of retailers invest in recruiting and retention. 67% assume that the availability of goods matters more to customers than brand loyalty. 80% believe that e-commerce is very important in providing customers with convenient shopping experiences. […]

A 5% increase in customer retention means a more than 25% increase in profits. You keep customers coming back by providing seamless shopping experiences across all channels.

What comes to mind when you think of B2B social media? You certainly wouldn’t be alone if you thought of dull content, disengaged followers and a lack of social ROI. But that impression is best left in the past. As this infographic explores, B2B marketers today participate and succeed in social media marketing right alongside […]