When the Agent Experience Suffers, So Does Customer Experience
In today’s environment, agent stress and turnover are rising, highlighting the inadequacy of traditional tools. Real-time guidance and coaching during issue resolution are essential to empower agents and meet evolving customer expectations. With Uniphore’s conversational AI and automation, agents can efficiently address concerns, display empathy, and foster productive conversations. By integrating rule-based guidance with AI-powered […]
Your 2025 Digital Marketing Strategy: What’s New and What’s Next
As we move into 2025, digital marketing is changing quickly, which can be both challenging and thrilling. Each year brings new technologies, shifts in how people act, and fresh trends that make the marketing world feel like it’s always in flux. But there’s a silver lining—if businesses adopt the right approaches, they can succeed in […]
Marketing Strategies and Business Models in 2025: The Future of Growth and Innovation
As we step into 2025, the world of business and marketing continues to evolve at an accelerated pace. With the rise of artificial intelligence (AI), data-driven personalization, and shifting consumer behavior, businesses are rethinking how they operate and engage with their audiences. In this article, we’ll explore the top marketing strategies and business models in […]
Gold Market Declines Amid Global Economic Concerns
On April 11, 2025, gold prices experienced a notable decline, reflecting shifts in investor sentiment and global economic factors. The Multi Commodity Exchange (MCX) reported that gold futures for June delivery fell by 0.64%, trading at ₹73,892 per 10 grams around 11:20 am.This downturn is attributed to investors cautiously awaiting the minutes of the Federal […]
Truck sales register single-digit growth in March, raising hopes of market recovery
Commercial vehicle manufacturers have posted growth in truck sales for March 2025 after a phase of subdued performance. This positive growth hints at a revival in the sector, which has faced headwinds and uncertainties in recent months. Despite reporting a decline in overall truck volumes for FY25 due to a challenging demand scenario, commercial vehicle […]
Trending Careers in the Marketing Industry: What’s Hot in 2025?
The marketing industry has evolved rapidly in the past few years, driven by digital transformation, AI integration, and changing consumer behavior. As businesses increasingly rely on data-driven strategies, new and exciting career paths are emerging for marketing professionals. Whether you’re a recent graduate or looking to switch careers, here’s a look at the most trending […]