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Contact centre industry expert ContactBabel recently released some alarming figures: This guide takes a detailed look at the main contact centre pain points and issues that affect the industry UK wide, covering topic such as contact centre quality and performance, efficiency and agent optimisation. Findings are reported by vertical market and contact centre size, so you can […]

A solid pipeline is the dream of any B2B marketer. We should know — we’re B2B marketers ourselves. We talk a lot about why we’re such firm believers that B2B brands should leverage CTV, but we’re boiling it down to the top questions for anyone who has yet to find themselves on every screen audiences […]

Imagine a cruise line where a sales and marketing team has successfully booked every cabin. Yet, when passengers arrive at the dock, bags packed and ready to board, they are told to wait while their documents and identities are verified. Worse, this process happens at multiple points, slowing down the boarding process and frustrating customers […]

A solid pipeline is the dream of any B2B marketer. We should know — we’re B2B marketers ourselves. We talk a lot about why we’re such firm believers that B2B brands should leverage CTV, but we’re boiling it down to the top questions for anyone who has yet to find themselves on every screen audiences […]

In today’s competitive business landscape, B2B companies must find innovative ways to capture attention and convey their value propositions effectively. One powerful tool that has emerged as a game-changer is video production. By harnessing the potential of B2B video production, businesses can elevate their marketing strategies, engage their target audience, and drive meaningful results. The […]

Consumers have long used credit instruments to purchase goods and services. In recent years, a fast-growing alternative to credit cards has emerged in a number of developed economies around the world, including in the United States. This alternative is marketed as “Buy Now, Pay Later” (BNPL).

Artificial intelligence (AI) was initially introduced to most consumers through chatbots, which provided pre-programmed answers to their queries. Examples of AI use-cases in digital marketing include the saree-clad chatbot Disha from Indian Railways, the shopping assistants from Amazon and Flipkart, Instagram’s algorithm-driven ads, dynamic pricing on Uber and Ola, and restaurant recommendations on Zomato and […]

You need the right partner to build a strong data engineering strategy that drives optimal business success. In fact: It’s clear that there’s a growing demand for data engineering. Get on board to boost efficiency and scalability. Access the full “Data Engineering Market Study” report for an in-depth analysis, including:

Increased revenue by 12 times. 40% improvement in productivity. Better customer retention. Multiplied shareholder value. These are just some of the successes data leaders have achieved by using data in new and intelligent ways. How Pioneering Chief Data Officers Are Driving Business Agility” to discover how CDOs at companies like Avis Budget Group and Union […]

Much of the widespread acceptance of cloud-based solutions is thanks to the successful deployment of remote working contact centre agents as a reaction to the pandemic. Many call centres moved to a cloud-based environment within days and still managed to support customers as effectively. What is a successful cloud-based contact centre implementation? Created by ContactBabel, […]